Christmas 2024 delivery dates

Any orders placed after Friday 13 December are not guaranteed to arrive before Christmas Day. 

The warehouse will close on 25 and 26 December and 1 January. During this time, orders and returns will be processed as normal.

DELIVERY

We deliver to anywhere within Belgium. We don't deliver to forwarding addresses.

When will my order be sent out?

Our team process and send your order in 3-5 business days.

How do I track my order?

Once your order leaves the factory, you will be notified via email and provided with the tracking number as well as a unique delivery code which will need to be presented to the courier to receive your order.

Delivery costs

Delivery is 5,95€ on orders below 100€. Free delivery on orders over 100€.

CLICK & COLLECT

Click & Collect orders will be dispatched within 3-5 working days. Once your order arrives to the selected dealer, the bike will go through a process of inspection. The dealer will contact you directly as soon as your bike is ready for collection. If you would like to have more information regarding the collection date, please contact the dealer directly.

Please note that Click & Collect bikes can only be picked up at the collection dealer you select during checkout.

To find your nearest Click & Collect stores, click here. 

RETURNS

We want you to be happy every time you shop with us. If for some reason you have bought something and changed your mind, we will reimburse the value of the items (but not the shipping costs).

We only accept returns on unused items in the original packaging within 28 days of delivery. 

To kickstart your return

• Submit your Online Returns Form (at the bottom of this page) within 14 days of the item being delivered.

• Make sure your return parcel is postmarked within 14 days of submitting your form. 

Getting your refund

Your return shipment may take up to 5 business days to reach our warehouse, plus processing time.  Once we have your items checked in and processed, we'll send the refund to your original payment method. 

Exchanges 

Simply return the original for a refund and place a new order. 

Damaged items

If your product has a manufacturing defect or was damaged during transit, fill out the Online Returns Form (at the bottom of this page). And we'll take it from there, including reimbursing any shipping costs. 

Read our warranty policy here.
 

Bought something Brompton from another store or website?

Get in touch with them directly for their returns information.