If you are having issues connecting the App to your Brompton Electric, you can follow a few simple steps:

1. Ensure you are within 2 metres of your Brompton Electric - Make sure you are within 2m of the bike to ensure a good, strong and reliable Bluetooth connection.

2. Make sure that Bluetooth is enabled on your phone -Many phones have many different Bluetooth configurations and settings. Make sure that your phone's Bluetooth is on, discoverable and that your phone is looking for Bluetooth devices. If you are using an Android phone, make sure you have given the Brompton Electric app permission to access your location data while using the app. This is required for the Bluetooth connection to work. Your location is not being tracked or saved by Brompton.

3. Check that your battery is securely fitted to the front carrier block

4.Make sure you have your Brompton Electric battery turned on- A good way of checking this is to change light or assistance modes. If this doesn't work, there may be a connection issue between the battery and the front carrier block.

5. Has your Brompton Electric been paired to another mobile device? - Has your Brompton Electric been paired to another mobile device that is in close proximity? If so, move the device out of the range to stop interference. Only one bike can be connected to any one phone at a time

6. Ensure that the Serial Number in the App is correct -Ensure that the Brompton Electric bicycle serial number displayed in the app matches the serial number of the bike you are trying to connect to.

If you have followed the above steps and are still having connectivity issues, our Customer Service team are here to help. Click on the links below to speak to an agent.

The trip time will continue running while the bike is not moving whereas the average speed is the average moving speed, and it will stop counting when the bike is at standstill. 

In order to finish the trip, click ‘Finish’ on the top left of the app. 

It is possible that the App is unable to pair with the bike for different reasons:

Bike firmware is not updated

The latest firmware that includes the Bluetooth Low Energy (BLE) functionality and enables connectivity between the Brompton Electric and the App was released in March 2021.

It is recommended to visit your nearest Brompton Electric retailer to carry out a software update if the bike has not been updated after March 2021.

Bluetooth is not connected

• Plug thw battery into the bike and ensure it is securely fitted to the controller.
• Turn on the bike
• Turn on the Bluetooth on the phone
• Keep the phone close to the bike to ensure a strong connection

Bike is not registered

Ensure that both serial number and frame number shown on the App match with the numbers on the serial number plate of the bike.

If none of the mentioned issues apply, please contact the Brompton Customer Service team using the methods below.

Delete your Brompton account.

If you want to delete your Brompton Electric App account, you can do this at any time, if you change your mind, you will not be able to recover any data from your account. Please note, all your personal data from your account will be permanently deleted apart from your unique bicycle registration history.

How to delete your account

Step 1- Log into your account

Step 2- Click on the “Account” icon.


Step 3- Scroll down your account page and select “Delete your account”

Step 4- Read the description carefully on this page, once confirmed please enter your email address and password then click on “Delete Account”.